Leveraging experience in strata management, project management and construction, Custom Facility Management was established to provide a diverse range of services which complement existing property and strata management arrangements.
Custom Facility Management operates a hybrid facility and building management platform and offers deployment of standalone facility management and building management solutions as well as a combination of multiple skillsets.
We leverage strategic long-term relationships with key, multi-level service providers to ensure both reactive and planned maintenance programs are facilitated on time and on budget. Our own business values extend to all dealings with our service providers, with value for money and attention to detail considered paramount.
Supporting the strata company and strata manager in the form of budget planning, forecasting, and reporting. A core responsibility includes the requirement to communicate identified efficiencies and cost savings measurers.
Clients quickly recognise that a daily site presence enhances the efficiency of community’s operations, provides for cost savings, and enables problems to be identified and resolved quickly.
The requirement for an innovative approach along with a focus on proper maintenance, safety and compliance, is communicated to the wider building management team, with all parties encouraged to take responsibility for actions and conduct on site.
Facility and Building Management services we provide include:
Through existing relationships with Urbanise and Environmental Automation, Custom Facility Management can deploy a fleet of ambient sensors to enable remote detection of a wide range of events without the need for complex installation.
The early detection of electrical faults, flooding, temperature variances and unauthorised access to secure areas has proven to offer improved building amenity as well as considerable cost savings through the focused application of maintenance resources.
Custom Facility Management utilises multiple platforms to support our onsite presence:
MYBOS provides an administrative line of site for works undertaken on site by our staff, as well as assisting with scheduling and implementation of longer-term maintenance strategies. MYBOS’s strength is the ability to easily consolidate all the site-based activities undertaken over a period into a concise, easy to read reporting structure.
Urbanise is suitable and scalable for larger buildings and integrates with Urbanise Strata Management to provide a comprehensive, fully-integrated solution for both building and strata management.
The realisation by the Council of Owners of their responsibility for maintaining the common property and the buildings operational infrastructure is the initial step to engaging a facility or building manager. Our experience suggests that many owners underestimate the benefits a well-managed property has on community living, levy and budget stability, asset values and marketability.
Typically, a building manager will assist the strata company with managing and maintaining common property and may undertake or manage duties such as security, cleaning and groundskeeping. Building managers ensure the buildings they manage are well maintained and safe for residents, whether they be residential or commercial.
A strata manager is responsible for matters that relate to the the common property. Strata managers have a limited site presence.
A building manager coordinates the maintenance and upkeep of the common property and is sometimes referred to as a caretaker, facilities manager, or resident manager. The building manager can be appointed by a developer, strata company or council of owners.
A building manager's role is very different to a strata manager’s, as it involves regular (or permanent) site attendance coordinating the maintenance of common property, Work Health & Safety and providing guidance on by‐laws management.
A good working relationship between the Council of Owners, Strata Manager and the Building Manager is often the key to having a harmonious, well managed community that provides stable costs and operational efficiencies.
Building managers often have a trade background and are generally quite knowledgeable about what needs to be done. Having someone experienced who understands the technical aspects of a building’s operations also improves interactions with external trade partners. Having external partners able to rely on the building manager for information and building details, we find that turnaround times are often improved, and pricing more competitive.
We really love what we do, and with the help of our clients we build great communities, one property at a time.
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