As your strata manager, we partner with you to take care of all that is required when it comes to managing your strata property.
We will ensure your maintenance issues are addressed promptly, your finances are on track, your insurance is valid and your property is expertly managed according to regulations and your by-laws.
Our strata management services focus on key areas including:
It doesn’t matter what sort or property you have, we manage varying types and sizes of communities, including residential townhouses, multi-story residential apartments, short stay apartments, resorts, mixed-use properties, hotels, shopping centres, commercial, retail, and industrial sites, as well as community infrastructure such as pools, gyms, common rooms, lifts, dining rooms, private and gazetted roads, and car stacking facilities.
We manage levy collection, financials and accounting and the payment of funds with care and transparency.
We maintain a practice of resolving maintenance items in a proactive, efficient, and cost-effective manner and consider value, rather than just cost when engaging our maintenance partners.
We provide guidance and support in relation to the legislation, defects, building sustainability and contract savings as well as assisting with the management of committee relationships.
We explain and assist in maintaining compliance with your by-laws. If they need to be consolidated we can assist with that too.
Custom Strata was established in 2008 as an independent, specialist provider of strata management solutions throughout Perth and Western Australia. Leveraging our experience, we offer our clients a simplified and pragmatic approach to providing great strata management solutions.
Responsiveness is at the heart of how we work. It’s apparent in our secure, reliable systems that provide access to the information you need, our owners’ portals, access to live information, schedules and more.
You are our priority, and we know communication is key. We’ll always respond to queries in a timely manner. We think ahead and use our experience to provide practical solutions that enable your community to operate efficiently and effectively.
We speak the language of business. Experienced in banking and accounting, we’re able to review financial statements and provide insight into forecasting and planning.
Our average strata manager tenure is over 5 years. With this experience and stability, we have a deep understanding of the benefits and occasional challenges that living in, and working from, strata communities can provide.
We’re passionate about providing our clients with efficiency and innovation. To make our clients’ lives easier, we’ve partnered with Urbanise who provide a world-class, cloud-based strata management platform.
Custom Strata Management continues to adopt an all-inclusive pricing model with only unusual or specialised services attracting an additional cost. Our pricing is transparent, and you’ll be aware of all cost exclusions ahead of time.
We utilise approved Strata Community Australia Strata Management Agreements, and happily provide full transparency in relation to our agreed and additional services.
A strata titled property may refer to residential, industrial and commercial property. Residential strata titles provide grouped housing with a community atmosphere. The cost of purchasing a strata title within a scheme can be comparatively less than purchasing a non strata title.
When you purchase a property in a strata scheme you become a lot owner, and form part of the strata company. The strata company is responsible under the Strata Titles Act for the management and maintenance of the shared (common) areas of the strata scheme.
A strata manager manages each strata scheme in its entirety, whereas a property manager will manage an individual lot.
Strata managers liaise with the Council of Owners to assist with the management of the entire community. This includes the common areas, the administration of finances and social roles of the strata scheme.
Property managers are responsible for managing and liaising with the occupiers of individual strata lots.
BY-LAWS: A unique set of rules applying to one specific strata-titled property that owners and tenants must abide by.
LOT: The area or dwelling owned by each lot owner.
LOT OWNER: The owner of the individual lot.
COMMON PROPERTY: All areas within the strata plan that fall outside of individual lots. For example: common walls, walkways, and landscaping.
STRATA MANAGER: A qualified, professional trained in the day-to-day management of a strata scheme.
BUILDING MANAGER: Sometimes called a caretaker, the building manager usually attends the site at regular times to perform maintenance and manage the operations of the building. Work is undertaken under the direction of the strata company.
RESERVE FUND: A portion of levies paid may be allocated to a reserve fund for scheduled capital works, long term maintenance requirements, or unexpected emergencies.
LEVY: Every owner is required to pay a levy that covers the administration and day-to-day costs of running and maintaining the strata company.
SPECIAL LEVY: An additional levy paid by owners, either as a lump sum or in instalments, to cover unplanned or underestimated expenses.
STRATA PLAN: The registered plan of the strata scheme showing the placement of individual lots, common property and the description of boundaries and services.
STRATA ROLL: A formal register of all owners, registered tenants, mortgagees and other parties to the scheme.
The process for appointing of a new strata manager easy. All that is a required is a simple majority decision by either the elected council of owners or all owners at a general meeting.
Things you may need to consider:
There is no requirement to seek multiple quotes or proposals - simply contact our office and we would be happy to assist.
We really love what we do, and with the help of our clients we build great communities, one property at a time.
Call or email us now to experience the difference.Get A Quote