what we do
Here’s what you can expect when you partner with Custom Strata.
With a passion for efficiency, we embrace the latest strata-specific management software and technology.
Strataware is a leading strata-specific management program used around the world. You’ll enjoy access to the latest payment gateways for simple contribution payments. And, at the request of the Council of Owners, we can establish and facilitate at call or fixed-term investments for strata company funds.
You’re also equipped with MyCommunity — an innovative communication tool for managers, board members, owners, and residents of strata properties.
See more MyCommunity benefits below.
Website for each property
A dedicated home page for each property houses photo galleries, floor plans and developer details, live community events through the Community Wall, and Google Map integrations showing schools, transport, hospitals, shops, and eateries.
Connected to Strataware
Seamlessly integrated with Strataware, providing live data with no uploading or downloading information required.
Lot owners access
Lot Owners have access to individual levy ledgers, levy notices and receipts
Council of Owners access
Council of Owners have access to all levy ledgers and arrears information.
Live financial reporting
Extensive live financial reporting, with graphical overlays for:
– Admin and reserve fund balances.
– General Ledger transactions.
– Actual-to-Budget performance.
– Accounts Payable.
– Arrears balances.
– Levy collection information.
– Budget details and breakdown.
– Income and expenditure for the year.
“We have been with Custom Strata since December 2017.
We are very pleased with the team at Custom — our Strata Manager, Linda, is very efficient and effective in getting work done. Since engaging Custom Strata, we have been on track with our building maintenance program and any issues raised were attended to in a timely manner. An efficient and friendly team; we would recommend them anytime.”
transparent Financial Reporting
Custom Strata prides itself on real-time, financial transparency.
MyCommunity allows financial information to be shared between Council of Owner Members and lot owners. Financial reports such as the Annual Budget, Income and Expenditure, Balance Sheet, and the General Ledger can be viewed online at any time. While this functionality is usually only provided to Council of Owners, access can be expanded on request.
We can also accommodate properties requiring sophisticated, multiple Cost Centre accounting capabilities.
Should the Council of Owners seek to audit the strata company accounts, we have relationships with Registered Company Auditors, and can provide access to the accounts via Strataware. This level of direct access benefits the efficiency of the audit process and can reduce the associated costs.
streamlined Maintenance and Service Requests
Now, keeping your property in-shape is easier than ever.
Through MyCommunity, lot owners can lodge maintenance and service requests with their strata manager. For streamlined communication, comments can be made against requests so everyone is on the same page.
Although completely independent, Custom Strata accesses a range of trusted, experienced contractors and trades who facilitate most day-to-day maintenance.
We maintain a practice of resolving maintenance items in a proactive, efficient, and cost-effective manner. To make sure we effectively meet your needs, expectations regarding third-party contractors and service providers is part of the opening conversation with the Council of Owners, following our appointment.
Additionally, we’re more than happy to use contractors the strata company already has existing relationships with.