our values

We’re proudly defined by our overarching company values — Responsive, Supportive, Understanding.

Responsive

Available

You’re our first priority, and communication is key — we’ll always respond to queries in a timely manner.

Proactive

We think ahead, and use our experience to provide practical solutions that enable your strata to operate efficiently and effectively.

Transparent

You enjoy instant transparent access to work orders, financial statements, account balances, invoices, outstanding levies, and the general functions of the strata company.

Supportive

Efficient

Using the latest technology, we provide innovative payment solutions that enable seamless levy contribution payments.

Connected

Our professional network is extensive and draws on the best, which means we can assist with insurance, residential and commercial leasing, maintenance, building solutions, settlement agents, and valuers.

Experienced

We have a deep understanding of the benefits and challenges associated with living in, working from, managing, and maintaining strata properties of all sizes.

Understanding

Interested

We’ll take the time to visit your property and understand what is unique about your premises.

Relationship-driven

In time, our team will get to know your Council of Owners, and quite often, the non-council owners and tenants too.

Demonstrating value

We charge an all-inclusive management fee with no hidden surprises. Specialised services may attract additional charges, but we’ll always let you know beforehand.

“I recommend Custom Strata if you are looking to engage a Strata Management company.

Custom Strata has been our Strata Manager for the past 2 years which was when the building was handed over with all new owners. I have been a member of the Council of Owners for that time and have had the pleasure of regular communication with Custom Strata and Linda Morfitt, our Strata Manager, in particular. As with all new buildings there have been teething problems and Linda has been integral in ensuring all issues were dealt with quickly, efficiently and with the owners best interests at heart. She has guided us through maintenance contract negotiations, been our representative when dealing with the builder and at all times been patient, supportive and professional to the point where we have the greatest faith in her advice and recommendations.”

Sally
Leederville